Return Policy | The Wobble Board Company
Returns & refunds
We offer a 30 day return period, that means you have 30 days to return the wobble board after receiving it and request a refund.
For an order to be eligible for returns, your Wobble Board must be in the same condition that is was received and in the original packaging. The product should not have been used. If the board has been used and shows damage upon inspection we cannot offer a refund for this product.
The cost of a return label will be deducted from any orders that are returned.
To initiate a return please email: firstname.lastname@example.org - please include a reason why you are returning the board.
Damage on arrival
Damage during shipping can happen from time to time. We take every step necessary to delivery quality.
Please throughly inspect your Wobble Board when it arrives for damage. If you find damage take pictures of the damage and the top and bottom of the board.
Send these photos to email@example.com for us to review. We will only consider damage to boards if we are notified within 3 days of delivery.
Please allow up to 24 hours for us to respond. Do not throw out the packaging.
We will review the photos and the explanation and proceed on a case by case basis.
How returns are processed:
After you email us that you would like to return your board we will review the email and respond within 24 hours. We will email you a return label. Since we ship with FEDEX you will then drop the order off at a fedex location with the new return label.
Once the board is returned we will inspect it to ensure it is re-saleable and initiate a refund. Any refunds will have the return cost deducted.
For any other questions that are not addressed above please email us at firstname.lastname@example.org